Educational content only. Not medical, psychological, or health services. San Francisco, United States.

Refund & Return Policy

Last updated:

1. Refund Period

We offer a 14-day money-back guarantee on all digital products and programs purchased directly from our Site. The refund period begins on the date of purchase.

2. Eligibility for Refunds

You may request a refund if:

  • Your purchase was made within the last 14 days
  • You have not substantially downloaded or consumed the digital content (viewing more than 50% of course materials does not qualify)
  • You are requesting the refund for your own account (non-transferable)

3. Non-Refundable Items

The following are not eligible for refund:

  • Coaching sessions or consultations that have already occurred
  • Completed group programs or challenges
  • Corporate or bulk purchases (which have separate terms)
  • Purchases made more than 14 days ago
  • Items purchased through third-party resellers (contact the original vendor)

4. How to Request a Refund

To request a refund, email us at info@shiningryjoint.world with:

  • Your full name and email address associated with the purchase
  • Order number or transaction ID
  • Reason for refund request

We will respond within 2 business days to confirm eligibility.

5. Refund Processing

Once your refund is approved:

  • Refunds are processed to the original payment method
  • Processing time: 5–10 business days after approval
  • Your access to digital materials will be revoked
  • Note: Credit card processing times vary by bank

6. Coaching Session Cancellations

For scheduled coaching sessions or consultations:

  • Cancel 48+ hours before: Full refund or reschedule without penalty
  • Cancel 24–48 hours before: 50% refund available
  • Cancel less than 24 hours before: No refund (session marked attended)
  • No-show: No refund (you may purchase a make-up session)

7. Program Modifications

Once you've begun a multi-week program:

  • If the program doesn't meet your expectations, contact us within 7 days
  • We may offer content modifications or a partial refund
  • Full refunds are not available after 50% of content has been accessed

8. Technical Issues

If you experience technical problems accessing your purchase:

  • Contact us immediately at info@shiningryjoint.world
  • We will troubleshoot and attempt to resolve the issue
  • If unresolved, we'll offer a full refund or replacement access

9. Multiple Purchases

If you've purchased multiple programs or memberships:

  • Each purchase has its own 14-day refund period
  • Refunds for each item are processed separately
  • Bulk refund requests may require verification

10. Disputes and Chargebacks

If you file a chargeback with your credit card company without contacting us first:

  • We will treat this as a dispute of our terms
  • We may disable your account and access to all materials
  • We will contest the chargeback and may pursue recovery of fees

We prefer to resolve issues directly. Contact us before initiating a chargeback.

11. No Guarantees on Results

Refunds are based on product access and satisfaction, not on achieving specific personal results. We do not offer refunds based on:

  • Failure to achieve habit formation goals
  • Lack of results after using the program
  • Changes in personal circumstances or priorities

Our 14-day money-back guarantee is for product access dissatisfaction only.

12. Contact Us

For refund questions or to request a refund:

Shiningryjoint
info@shiningryjoint.world
+1-415-289-6477
2847 Mission Street
San Francisco, CA 94110